The short version
Most stocked products can be returned within 30 days of delivery, in their original packaging and unused condition, for a full refund or account credit. Pickup is free on our weekly truck routes. We don't charge restocking fees on stocked items.
Non-returnable items
- Custom-spec corrugated and printed packaging
- Special-order items not normally stocked
- Opened or partially used chemicals, cleaners and sanitizers
- Opened ink and toner cartridges (defective units are exchanged through the manufacturer warranty — we'll help)
- Food, beverage and breakroom consumables past their use-by date
- PPE that has been worn or had its sterile packaging opened
How to start a return
- Email pedidos@comercialgv.com.br or call +1 (260) 348-0751 with the invoice number and the items you'd like to return.
- We'll send a Return Authorization (RA) number, usually within one business day.
- For local route customers, we'll pick the items up on your next regular delivery. For parcel customers, we'll email a prepaid return label for defective items or provide return instructions otherwise.
- Once we receive and inspect the return, your refund or credit is issued within five business days.
Damaged or incorrect items
If we made a mistake — wrong item, missing item, damaged in transit — please call us within 48 hours and we'll make it right at our cost, no RA required.